Dental Director

Smile Together Dental CIC

job description

Want to make a real difference? You couldn’t be in better company.

An exciting new role has been created at Smile Together Dental CIC to support our continuing business growth and development.

Reporting to the Managing Director, this Board level role will be the most senior Dental Director in the Group, with specific responsibility for group-wide clinical governance and overall leadership of the dental teams.

It’s never been a more inspiring time to join us – we’re having a major impact in the South West and we’re different!

We’re a committed and friendly team that puts our people and patients first – join us in providing a valued dental service in Cornwall and the Isles of Scilly.

Please send in your current CV with a covering letter outlining why you’d be a great appointment for us to  

Application deadline – 5th August 2019

Interview date – 19th August 2019



Job Title:                          

Dental Director
Salary: £95,000
Hours: 22.5 hrs per week (with option to undertake an additional 15 hrs clinical care)
Responsible and accountable to: Managing Director
Location: Stephenson House, Truro, Cornwall


Role summary:

This Board level role will be the most senior Dental Director in the organisation with specific responsibility for group-wide clinical strategy, clinical governance, performance and the leadership of the dental teams and delivery of a culture of service improvement throughout Smile Together.


The post holder will:

  • Provide clinical and strategic leadership at Smile Together Board

  • Manage the development of a Clinical Strategy for the group

  • Represent Smile Together at key external local, regional and national events and partnership forums

  • Develop clinical and strategic relationships with external partners in the region and nationally

  • Provide management and leadership support to the Clinical Director and all respective clinical teams

  • Provide clinical leadership via establishing and maintaining the clinical governance framework to meet a high level of clinical standards and quality of care throughout all dental services

  • Develop systems of clinical governance including effective clinical risk management, clinical audit and clinical effectiveness and continuing professional development

  • Create and maintain key clinical policies and protocols with the support of the team in all clinical areas

  • Take full responsibility for the clinical governance arrangements and ensure all policies, protocols and guidelines are being implemented and followed, supporting the development of new policies as required by the organisation for improving the quality of care in our dental practices 

  • To be the CQC registered manager for Smile Together Dental CIC

  • To contribute to the development and implementation of NHS England’s mission and strategy for oral health improvement

  • Ensure the appropriate professional advice is given regarding the management of clinical incidents, clinical negligence claims and complaints relating to Smile Together Dental CIC services and to other areas of dentistry as may be requested by NHS England or other bodies.

  • Lead the organisation in learning from the analysis of clinical incidents and complaints, including championing an open and learning culture amongst clinicians and managers

  • Support the teams in managing complaints and incidents and encourage an open learning environment that promotes good quality patient care

  • Take the leadership of Health and Safety compliance and legislation

  • Take the leadership of safeguarding and ensure all appropriate employees and delivery teams are educated in safeguarding and have clear policies, guidance and protocols

  • Lead the framework for clinical supervision and performance reviews, including analysing key information relating to clinical assessments, treatment plans and treatment records

  • Take a lead role in clinical team development including training and CPD, and the identification of and performance management of dentists

  • Arrange and undertake regular practice and location visits, audits and clinical supervision observation sessions with our clinical teams

  • Ensure compliance, where necessary, with National and Local policies, protocols and guidelines

  • Horizon scanning for changes in clinical practice and national delivery models of care and any changes in workforce planning

  • Ensure provision of training and CPD for all clinical team members in line with clinical and business/performance needs

  • Ensure that robust clinical and non-clinical risk assessment protocols are in place and fully implemented

  • Work with the Head of Nursing and Quality to assure the organisation that good clinical standards are maintained

  • Actively engage with Smile Together teams and participate in audit activities, development and in-house meetings etc

  • Be responsible for safe working and practice on a day-to-day basis in sites of clinical activity, ensuring compliance with clinical governance and legislation, appropriate health, safety and security procedures within the work area, and report accidents, incidents and near misses using the Smile Together incident reporting procedure

  • Participate in appropriate community dental and oral health promotion activities – for an example see more about Brighter Smiles, Cornwall’s oral health campaign at and our Smiles at Sea initiative at   


Key accountabilities: 

  • This role will be the executive lead for all clinical areas across the Smile Together group including clinical services and clinical projects such as service improvement, Brighter Smiles and Smiles at Sea

  • This role will provide the executive lead for the Smile Together Quality Committee which is responsible for executing all areas of clinical governance and quality within the group

  • This role will be responsible for developing a quality improvement culture within all clinical services, seeking to develop professional standards and learn from incidents where necessary

  • This role will provide strategic leadership for service improvements in clinical areas

  • This role will lead training and development for clinical colleagues, including developing pathways to support clinical excellence across all services

  • Undertaking clinical supervision of the Clinical Director and where necessary manage and mentor clinicians

  • Maintaining and developing your clinical competency and continuing professional/personal development according to agreed training needs via our bespoke Smile Together Training Academy

  • Working alongside clinical and professional support colleagues in facilitating on-going organisational change and development


This post requires Occupational Health clearances, DBS clearance and two satisfactory references prior to start date, with all interview and appointment expenses covered including travel and DBS check.


Knowledge, Education, Training and Skills: see person specification


Working conditions: 

  • It is expected that the post holder will be familiar with NHS dental services regulations and will be willing to receive appropriate on-going training and professional/personal development

  • The work is primarily office based and will include use of computer and telephony equipment

  • The work may include occasional light lifting duties such as stationery boxes, files, dental consumables or other deliveries

  • There will be occasions when travel to work in other locations will be required, with paid business mileage


Our environment:

  • Cornwall has a largely rural population of over 530,000 – about half of these people are unable to access a General Dental Practitioner

  • There are about 200 General Dental Practitioners in the county

  • Smile Together operates as an employee-owned community interest company from 12 locations across Cornwall and the Isles of Scilly, employing around 30 full and part-time dentists

  • Our 100-plus team comprises dentists, dental therapists, dental nurses, dental lab technicians and professional support colleagues

  • Smile Together is proud to have won a number of accolades including in The Dental Awards 2019, Social Enterprise UK Awards 2018, Cornwall Business Awards 2017, Employee Ownership Awards 2017 and Schülke ‘Infection Prevention and Control Awards 2017’ -  see more at 


Our package includes:

  • Paid indemnity and GDC registration

  • 27 days paid annual leave plus bank holidays each year

  • Personal relocation support and package of up to £8,000 (where appropriate)

  • A dedicated training package, both clinical to maintain your CPD and wider professional development via our Smile Together Training Academy

  • A friendly support network with an induction colleague assigned to assist your transition to our company

  • Employee benefits package

  • 100% laboratory fees paid

  • Access to reliable equipment including digital x-rays

  • Outstanding work life balance in a beautiful part of the country

  • Opportunity to become a shareholder and have a genuine voice in our employee-owned business


Equality and Diversity:

The post holder is required to abide by the organisation’s policies and procedures and to actively support the company’s commitment to equality and diversity in both employment and the delivery of services. All patients, colleagues and visitors must be treated equitably, with dignity and respect, taking into account their race, gender, ethnic origin, age, disability, sexuality etc.



This job description is not exhaustive and may change as the post develops, but such change will not take place without consultation between the post holder and his/her manager. Job descriptions should be reviewed at least annually at the performance review meetings.


Dental Director - Person Specification


In support of your application, please evidence your skills and experience against the following criteria, giving specific examples: 



Description Essential Desirable Assessment*
Knowledge, training and experience Bachelor of Dental Surgery   A/C
  Additional post qualification   A/C
  NHS Performer No.   C
  Evidence of regular practice sessions NHS and/or private, maintaining and developing your clinical competence   A/I
  Awareness of and ability to keep patient confidentiality   A/I
  Knowledge of the Data Protection Act/General Data Protection Regulation (GDPR) and NHS Confidentiality Guidelines (e.g. Caldicott) and their implications   A/I

Proven experience of successful CQC self-assessment   A/I

Proven experience of implementing and maintaining a clinical governance framework in a dental environment, with effective underpinning systems, policies and protocols to ensure compliance and excellent clinical standards   A/I
  Strategically leading and executing all areas of clinical governance and quality   A/I

Proven experience of leading Health & Safety compliance and legislation   A/I
  Experience leading a Clinical Strategy   A/I
  Experience of service improvement methodologies & approaches   A/I
General skills and experience Ability to regularly travel locally and nationally   A/I
  Occupational health and DBS clearances   C
  Effective time management skills and ability to work within time frames   A/I
  Good interpersonal and communication skills (written, verbal and non-verbal)   A/I

Ability to provide clinical and strategic leadership at Board level, with experience of leading culture change   A/I
  Proven track record of representing your organisation including key dental and other forums locally and nationally   A/I

Ability to provide management, leadership and mentoring support to Clinical Directors, leads and other team members   A/I

Take a lead role in clinical team development including training and CPD, and the identification of management of under-performing dentists.   A/I

Proficient in developing, leading and maintaining clinical supervision frameworks and appraisals   A/I
  Ability to demonstrate understanding and patience, balancing compassion, diplomacy and assertiveness   A/I
  Well organised and able to work efficiently and effectively under pressure, multi task and prioritise   A/I
  Ability to demonstrate leadership and generously go the extra mile for colleagues, patients and the community      
  Ability to work authentically as part of a team, doing what you say you will do and building trust   A/I
  Ability to use own initiative and apply sound judgement, confident to voice an opinion, offer innovative solutions and feel part of decision making   A/I
  Ability to interact effectively with all colleagues, the public, advisory bodies and other external stakeholders in a professional and courteous manner   A/I
  Flexibility and preparedness to change and adapt as circumstances dictate  




Ability to look to the future, be innovative and creative and do what you can to make things better


*Assessment will take place with reference to the following:


A = Application               I = Interview                              T = Test                C = Certificate               




contact information

business: Smile Together Dental CIC
address: Stephenson House
Truro, Cornwall TR1 2SF
phone: 03334050290 (Call Now)